Services we offer

Service standards and quality are the utmost importance to Online Systems. We endeavour to provide only the best expertise within the industry and as such invest a great deal of time, money and recourses in the business ensuring our sales and customer care teams are the best, second to none. We are proud to have recognised accreditations as well as quality assessed accreditation.

Maintenance

The assurance you need to run your business with complete confidence...

Online Systems' after-care support gives you every confidence that we're there to help you, both in and out of hours.

We pride ourselves on operating a team of experienced support staff available to resolve any issue or query, remote access capability for faster resolution and qualified technically up-to-date field engineers able to attend site for repairs.  Our experienced engineers are manufacturer accredited and fully trained in their relevant skill set.  From cabling engineers with fibre skills, to being conversant with converged, integrated communications technologies and network infrastructure.

It is the ability of our staff to support you across the range of skill sets that sets Online Systems apart from the competition.  Contact us now to discover our service and maintenance package options and get the peace of mind the YOU ARE COVERED.

Important Notice: Out of Hours

Following feedback from our customers and our efforts to enhance our services to you, we are pleased to announce the launch of a new 'Out of Hours' servcie to all our valued customers using our network billing service.

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Training

Online Systems can help you take the lead over your competition…

Online Systems is a customer-focussed organisation and we believe that system equipment training is an integral part of the service we provide. You can be sure that the capabilities of the equipment are fully understood by you so the solution fulfils your expectations.

Our range of tailored training solutions suits all requirements:

Pre training
User training
System Administration training
Bespoke training packages
Onsite or offsite training provision

We can also support in-house trainers to provide the right support in your business. 

Project Management

A key element to a successful installation and satisfied clients is the use of our pre-planning Project Management. The network Project Management Team provide co-ordination between the client representative and, where required, other 3rd party and service providers. This ensures a planned and structured delivery of your solution.

Our typical Project Management approach is established at the planning meeting. This will cover the following:

Establish the lines of communication
Key milestones agreed
Which location(s) are needed
Network requirements, contract length and extended Network Support Cover
Training dates and relevant timescales
Power
Environment
Cabling Systems & cabinets
Hardware overview
IT Involvement
Your own support team or 3rd party supplier

You can have every faith that our tried and tested approach gives you confidence in the process and the expert who manages this project from selecting the solution to implementation and delivery.