Call Management Solutions

Samsung CMS delivers a range of software-based applications that create real business benefits. Providing real-time, accurate data and analysis on system, department and user call activity your business is able to make informed decisions on resource allocation to:

Create greater staff efficiency
Identify opportunities for cost reduction
Deliver more effective services to customers
Maximise the return on your existing and future IT investments

CMS

OfficeServ Call
Samsung Business Communications has developed a suite of applications that enhance the OfficeServ 7200 data-communications modules to ensure the best possible quality for your voice communications and to protect the integrity of your Data Network. OfficeServ Call provides users simple access to the functionality of their Samsung handset directly from their PC. Integration with Microsoft Outlook enables calls to be dialled direct from the contacts folder and details of incoming callers to be automatically presented. This allows individuals or multiple users to take greater control of their call activity at the click of a mouse.

OfficeServ Call

OfficeServ Easy Set
With an array of new and enhanced features and functionality at your disposal it is imperative that each user is able to control their own extension to meet their individual working patterns. Samsung has made ongoing extension management as simple as possible by developing OfficeServ EasySet � an intuitive browser interface that allows each user to take command of their communications enhancing efficiency and productivity.

OfficeServ Easy Set

OfficeServ Operator
With the simplicity of point and click operation, OfficeServ Operator replaces traditional handset �key and lamp� working to offer each Operator extensive call handling functionality, vastly improving their day-to-day management of incoming call traffic. OfficeServ Operator offers users choice, allowing the more experienced Operator to revert to keyboard operation without compromising functionality.

OfficeServ Operator

Soft Phone
Every time you leave the office irrespective of distance or geographical location you can still have the comfort and functionality of your office phone right there on your PC, Laptop or PDA. The OfficeServ Soft Phone from Samsung Business Communications makes communicating easier for anyone who travels or regularly works away from the office. The OfficeServ Soft Phone is a software application that works on your PC, Laptop or PDA that gives you a full system phone connected to the OfficeServ system back in your office. It works in the same way as a physical IP phone, and can be used at any location that has connectivity to the Internet.

Soft Phone

Samsung SPA Hospitality
This is a brand new front-of-house hospitality package which brings a totally different level of functionality and integration to the marketplace.

Samsung SPA Hospitality