Unified Communications BY ONLINE SYSTEMS

Unified Communications

Unified Communications was introduced to make it easier to transfer any activity to another medium and to simplify all forms of communications in view to optimize business processes and reduce the response time, manage flows and eliminate device and media dependencies.

One of the keys factors of Unified Communications is to reduce response time, which is essential in decision making and acting upon instructions. It is a concept where multiple modes of business communications can be seamlessly integrated.

It can sometimes be confused with unified messaging, but it is distinct. It is not a single product but more of a solution which consists of various elements which consists of the following:

- Call Control
- Multimodal communications
- Presence
- Instant messaging
- unified messaging
- Speech access
- Personal assistant
- Conferencing
- Collaboration tools
- Mobility
- Business Process Integration

UC helps businesses, small and large alike, to streamline information delivery and ensure ease of use. Human delays are also minimised or eliminated, resulting in better faster interaction and service delivery for the customer and cost savings for the business.

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