Keeping your communications and IT systems operating smoothly is essential for any business. Voice platforms, mobile devices, IT, and network infrastructure need to be managed, maintained and repaired to ensure your business is functioning efficiently. Failure to do so can result in poor performance, exposure to security risks and unexpected costs.

Online Systems have been supplying, installing and supporting telephone systems, IT, hosted and communication products since 1992, during which time we have developed a highly trained and experienced support team that offer both on-site and remote services, we ensure system downtime is minimised and hold extensive stock to cover almost any emergency.

Break fix and Managed support options ensure your systems continue to function to their maximum efficiency. Tailoring bespoke support contracts to suit your businesses requirements, no matter what hardware we have supplied or the level of cover you require.

Put your business in safe hands with Online Systems.

BREAK FIX CONTRACTS

Support Desk Help

Online Systems UK based support team is ready to respond when required, simply report your issue and our dedicated team will ensure your problem is taken care of, deal with network providers, assign technical resources and schedule qualified engineers to attend site as appropriate. Technical advice on your systems setup will always be included and offer as much or as little input as your business requires.

On Site Labour & Replacement Parts Included

When things go wrong, technical equipment can be costly and disruptive to replace. Should any of the hardware that we have supplied suffer equipment failure, we will repair or replace this for you on a like for like basis, as a part of your Break Fix contract, including all on-site labour*.

MANAGED SERVICE CONTRACTS

Changes Included

Our Managed Service contracts provide a host of additional inclusive services designed to cover day to day ‘housekeeping’ changes that a system administrator would ordinarily complete**.

Businesses need to change their system settings from time to time, from simple re-naming of telephone extensions to re-organisation or expansion involving IT, data and comms infrastructure. In these instances, we make this easy and we will not charge you for remote reprogramming requests.

Excluded:

Production of call management reports via CMS, Oak, Zima or another third-party call management software provider.

Changes to out of hours messages or music on hold where this is provided by an external music on hold or announcer device.

IT MANAGED SERVICE CONTRACTS

IT Experts

Need your Desktop Server and software managed, let our IT experts take control and work along side your business as part of the team, evaluate risks and implement systems ready for home working, mobility, backup and disaster recovery, resolve everyday support queries and react to major incidents, on demand or acting as your own IT department.

Includes:

Monitoring 24/7

Our Pro-active NOC notifies us of issues on your network instantly, allowing us to react and resolve problems quickly and action resolutions often before you are impacted. These 24/7 monitoring features provide performance reports and help identify were issues exist to intelligently provide solutions. 

* Subject to the terms of the individual maintenance contract.

** Our Managed Service is provided by remote programming only and it is therefore only available to those customers where we hold remote access to their system.