Integrated Business Communication and Customer Contact
The new product from Horizon that will make it easier for your customers to engage with your business
Horizon Contact is the new product from Gamma just out in March 2021 that will simplify the way you interact with your customers. It’s the perfect tool for businesses and organisations that want to make it easier for their customers to engage with them and therefore provide a far better level of customer service. For a small to medium business, Horizon Contact which is a cloud-based contact center solution provides an easy-to-use, self-service feature set, and is reasonably price-pointed.
The interface gives a clear view of customer communication across all channels whether it is voice, messaging or video, on your mobile device or desktop. It supports all inbound and outbound voice channels. Offering a fantastic personalised level of customer interaction across webchat and email.
The product has been specifically designed to work in conjunction with Horizon and Collaborate.
- Comprehensive reporting tool
- Access anywhere, at anytime
- Quick and scalable solution
- CRM integration for ease