Lost or stolen mobile

Please contact our support team on 01228 599898 so we can temporarily bar your device. We’ll replace your lost or stolen sim cards on the next working day and offer a loan device if you purchased your initial handset through us. We can also arrange call diverts – just let us know what you need.

Please note that calls made out of office hours may be dealt with by a call centre and you may be asked to verify some company contact details. If you’d rather notify us by email, you can fill out the form below. Your alert will be seen by a technician within 30 minutes during business hours.

Report a lost or stolen mobile
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Please fill in the form below and one of our friendly team will get back in touch as soon as possible.

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