Out of hours

If you require urgent assistance outside of office hours, we offer an out-of-hours support package to guarantee help will be there when you need it. This service costs £2 per month, per connection or line, up to a maximum of £10 per site.

Please call 01228 599898 to speak to our out-of-hours support team during the following times:

Monday to Friday: 5:30pm to 9pm.

Saturday and Sunday: 9am to 5pm.

Bank Holidays: 9am to 5pm.

This phone number won’t be attended on Easter Sunday, Christmas Day, Boxing Day and New Year’s Day as all of our staff will be at home, having a well-earned rest.

During working hours, you can contact our friendly support team on 01228 599898 or submit a fault report online.

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