If you require urgent assistance outside of office hours, we offer an out-of-hours support package to guarantee help will be there when you need it. This service costs £2 per month, per connection or line, up to a maximum of £10 per site.
Please call 01228 599898 to speak to our out-of-hours support team during the following times:
Monday to Friday: 5:30pm to 9pm.
Saturday and Sunday: 9am to 5pm.
Bank Holidays: 9am to 5pm.
This phone number won’t be attended on Easter Sunday, Christmas Day, Boxing Day and New Year’s Day as all of our staff will be at home, having a well-earned rest.
During working hours, you can contact our friendly support team on 01228 599898 or submit a fault report online.