Fiona Harland

Fiona Harland
How long have you worked at Online Systems?

I joined in 2015.

What’s your background?

Worked in the communications industry for over 12 years, mainly with a background in mobiles. Was an Account Manager until 18 months ago when I moved downstairs to head up the mobiles department, earlier this year I took on the provisioning side for networks.

What are your main responsibilities at Online Systems?

To make sure the department runs smoothly for provisioning of all new services within Online Systems. To make sure our customers are billed correctly and any queries answered within a prompt time frame. To keep up-to-date with the ever-changing communications industry and relay to the team and Sales Manager any changes which may affect our customers. To ensure our customers are given excellent customer service by my team.

Favourite part of your job?

My job varies daily, I love the fact it changes all the time and keeps me on my toes.

What do you like to do in your spare time?

Until recently I had my own business with my husband outside of Online Systems so didn’t have much spare time. I am a bit of a work horse so need to find a new project to keep me entertained.

We are off to the pub – what’s your order?

I like rose wine, but if on a night out do like the odd cocktail.


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