Our people

Our people are savvy account managers, technical boffins, management types, finance enthusiasts and kindly support staff – we all have one thing in common: We’re proud to give the sort of easy-to-understand advice and industry-leading service that’s kept many of our customers with us from the very beginning.

Click our lovely faces to find out more about the people keeping your connections up and running.

Management
Greg Morton

Greg Morton

Managing Director

Greg Morton

Managing Director

How long have you worked at Online Systems?

Since 1998.

What’s your background?

Arrived in the UK in December of 1990 as a 17-year-old looking to take a year out before university. Never quite made it to uni. Started in door-to-door sales and then joined Online Systems in June 1998 as a trainee sales guy. Worked my way up from there. Completed the buy-out of the company in January 2016.

What are your main responsibilities at Online Systems?

Make coffee, meet with people, send emails, take phone calls.

Favourite part of your job?

Getting stuff done! I love to put lines through my list of “Things To Do”.

What do you like to do in your spare time?

Walk, relax, watch sport, eat in nice places.

We are off to the pub – what’s your order?

Pint of real ale. Later in the night we’ll have a single malt or two.

Jane Fretwell

Finance Director

Jane Fretwell

Finance Director

How long have you worked at Online Systems?

I joined in 2017!

What’s your background?

FCCA with over 20 years’ experience at FD level in Yorkshire and Cumbria. Also, previously a non-executive director of a local NHS trust.

What are your main responsibilities at Online Systems?

Financial management.

Favourite part of your job?

Working with a great team!

What do you like to do in your spare time?

Travelling to the see the world and other cultures.

We are off to the pub – what’s your order?

Either a gin and tonic or an expresso martini

 

Michael Keeble

Director of Data Services

Michael Keeble

Director of Data Services

How long have you worked at Online Systems?

I started working at Online Systems in 2018.

What’s your background?

I’ve worked in IT for over 30 years, having both owned and sold businesses. Generally, I’ve worked as Sales Director or in similar positions.

What are your main responsibilities at Online Systems?

I’m driving our expansion with our new ICT offering, and I contribute to formulating our sales strategy and how we’re growing as a business. I also assist with operational matters around scaling our business.

Favourite part of your job?

Interacting with people and motivating them. Mentoring people and getting involved in projects.

What do you like to do in your spare time?

I’m into American cars. I’ve got a ‘66 Mustang and I’m always tinkering with that. My son has a ‘78 Chevy El Camino too. I also love taking holidays – my last one was in Greece.

We are off to the pub – what’s your order?

Depends on where I am! If I’m in Key West in Florida it’ll be a bottle of ice-cold Corona. If it was the dead of winter in Newcastle it’d a pint of real ale. If I’m at home it’d probably be a gin and tonic.

Graeme Hind

Graeme Hind

Operations Manager

Graeme Hind

Operations Manager

How long have you worked at Online Systems?

Since April 2017.

What’s your background?

27+ years’ experience in business-to-business telecoms involving technical sales, marketing, service, project and engineering management, QA management. Operational and CRM Management.

What are your main responsibilities at Online Systems?

Review of all operational processes and procedures – development of more customer-focused processes and codes of practice. Development of CRM system.

Favourite part of your job?

Problem solving.

What do you like to do in your spare time?

Play guitars, speak Spanish, play with my new grandson.

We are off to the pub – what’s your order?

Real ale/red wine/single malt whisky but not necessarily in that order!

 

Neil Gallagher

Neil Gallagher

Sales Manager

Neil Gallagher

Sales Manager

How long have you worked at Online Systems?

Since May 2017.

What’s your background?

10 years’ experience in telecoms working within Distribution channel.

What are your main responsibilities at Online Systems?

Manage the sales team, look at new markets and products which can benefit our customers.

Favourite part of your job?

No two days are the same, always a different challenge.

What do you like to do in your spare time?

Spend time with the family and the occasional game of golf.

We are off to the pub – what’s your order?

Steak and chips, fresh orange and lemonade.

Robert Fulton

Robert Fulton

Technical Manager

Robert Fulton

Technical Manager

How long have you worked at Online Systems?

Joined 1998 – how time flies!

What’s your background?

Started in Telecoms 1988 as apprentice for Telephone Rentals aged 16.

What are your main responsibilities at Online Systems?

Delivery of all technical services for customers and staff.

Favourite part of your job?

Every day is a different challenge and never predictable.

What do you like to do in your spare time?

I enjoy playing sports, mainly golf these days and helping the golf club’s junior section which my kids play for – great family time.

We are off to the pub – what’s your order?

A pint of Lager is always refreshing!

Sales Team

Suzy Wilson

Sales

Suzy Wilson

Sales

Ian Sutherland

Sales

Ian Sutherland

Sales

Vanessa Bernard

Sales

Vanessa Bernard

Sales

Mark Jacques

Sales

Mark Jacques

Sales

Dave Whitworth

David Whitworth

Account Manager

David Whitworth

Account Manager

How long have you worked at Online Systems?

Since 2014.

What’s your background?

Entered mobile sales in 1999 and progressed into fixed-line in 2000 and system sales in around 2012. Nine O Levels, BTEC in Business Studies.

What are your main responsibilities at Online Systems?

Sales and account management, NW England.

Favourite part of your job?

Customers – being in front of them, building relationships and the sale!

What do you like to do in your spare time?

Gardening and Crown Green Bowls – avid fan of the oval ball, rugby union & local team, Vale of Lune.

We are off to the pub – what’s your order?

Pint of Strongbow and steak & chips.

 

Lynn Atkinson

Internal and Mobile Accounts Specialist

Lynn Atkinson

Internal and Mobile Accounts Specialist

How long have you worked at Online Systems?

I joined Online Systems in February 2018.

What’s your background?

I’ve worked in telecoms for over 15 years, mainly focusing on mobiles for consumers and businesses. I tried to get away from it by working for a couple of years at a gas training centre in Cramlington, but somehow I found my way back to telecoms again!

I have a lot of experience in customer service and business admin. I’ve got an NVQ III in Customer Services and Business Admin and a distinction in Quality Management. (I’m also a fully qualified Nail Technician!)

What are your main responsibilities at Online Systems?

I work as part of the sales team, creating all the additional orders for existing customers. I also have several accounts I look after internally and I regularly review those.

Favourite part of your job?

Being busy.

What do you like to do in your spare time?

I go to the gym at 5.30am every morning and love to keep fit. I often spend my weekends trailing around Northumberland with my son at county and local football matches. I wouldn’t have it any other way though.

We are off to the pub – what’s your order?

Pink gin with lots of ice and tonic.

 

Julia Rhodes

Telesales/ Sales Administrator

Julia Rhodes

Telesales/ Sales Administrator

How long have you worked at Online Systems?

I started in 2018.

What’s your background?

Many years working in sales. From front-line running my own business, which then led to field sales and now with OLS as sales support & telesales.

What are your main responsibilities at Online Systems?

Supporting sales team & customer liaison. On the telesales side, approaching both new & existing businesses, communicating our varied and growing portfolio of services.

Favourite part of your job?

The variety of tasks my job covers and being part of a proactive and fun team.

What do you like to do in your spare time?

Love live music especially Blues and go to as many gigs and concerts as possible. Love to cook. Walk and swing dance to try and get fit. Weird stuff: run a meditation group, Reiki and for fun read the Tarot!

We are off to the pub – what’s your order?

Blackcurrant and Soda – I know how to party.

Engineers

Stuart Thompson

Engineering

Stuart Thompson

Engineering

Peter Fish

Peter Fish

Senior Engineer

Peter Fish

Senior Engineer

How long have you worked at Online Systems?

17 Years

What’s your background?

Started with BT in 1986. Worked on-and-off in telecoms, cabling and exchange work as well as systems.

What are your main responsibilities at Online Systems?

Senior Engineer looking after most of the bigger Avaya installs and problem sites.

Favourite part of your job?

Varied types of work.

What do you like to do in your spare time?

Fell walking and getting out with the Grandkids.

We are off to the pub – what’s your order?

Pint of real ale.

Dave Fox

Senior Networks Engineer

Dave Fox

Senior Networks Engineer

Liam Kenyon

Liam Kenyon

Engineer

Liam Kenyon

Engineer

How long have you worked at Online Systems?

Nearly four years.

What’s your background?

Worked in IT for eight years and worked within Telecoms for coming up four years.

What are your main responsibilities at Online Systems?

Telecoms Engineer.

Favourite part of your job?

Being out of the office fixing faults.

What do you like to do in your spare time?

Coach my son’s football team and playing football.

We are off to the pub – what’s your order?

Pint of IPA.

Iain Corson

Iain Corson

Engineer

Iain Corson

Engineer

How long have you worked at Online Systems?

Since 1998.

What’s your background?

Started as an apprentice electrician then moved on to working at Online Systems.

What are your main responsibilities at Online Systems?

Service and installation engineer.

Favourite part of your job?

Travelling around the country.

What do you like to do in your spare time?

Watch films, playing football and doing nothing.

We are off to the pub – what’s your order?

Guinness, real ale and a spiced rum.

 

Matthew Haycock

Matthew Haycock

Engineer

Matthew Haycock

Engineer

How long have you worked at Online Systems?

Three years.

What’s your background?

I was in the armed forces for six years as a communications engineer.

What are your main responsibilities at Online Systems?

Telephone engineer.

Favourite part of your job?

Being field base and meeting customers each day.

What do you like to do in your spare time?

Keeping fit and football.

We are off to the pub – what’s your order?

Southern comfort and lemonade.

Sean Power

Sean Power

Engineer

Sean Power

Engineer

How long have you worked at Online Systems?

2004 – 2011 then December 2017 – present.

What’s your background?

Samsung, Avaya trained.

What are your main responsibilities at Online Systems

Install and maintain telephone systems.

Favourite part of your job?

Meeting customers and installing, maintaining the equipment to the customers satisfaction.

What do you like to do in your spare time?

Play football, watch my son playing cricket for Carlisle CC.

We are off to the pub – what’s your order?

Diet Coke.

Chris McBride

Christopher McBride

Engineer

Christopher McBride

Engineer

How long have you worked at Online Systems?

Joined August 2001.

What’s your background?

Samsung, Avaya, Horizon Ubiqiti, NEC. I’ve been at Online Systems for a while.

What are your main responsibilities at Online Systems?

Installation and service within Online Systems.

Favourite part of your job?

Visiting different parts of the country and meeting people along the way.

What do you like to do in your spare time?

Golf and spending time with family and friends.

We are off to the pub – what’s your order?

Pint of Fosters please.

Gordon Heslop

Engineer

Gordon Heslop

Engineer

How long have you worked at Online Systems?

One year.

What’s your background?

Lifetime of telecommunications from Antarctica to downtown Carlisle.

What are your main responsibilities at Online Systems?

Telecoms Engineer – maintenance and installation of Samsung, Avaya and NEC systems.

Favourite part of your job?

Installing a new system and seeing a happy customer – HATE cabling.

What do you like to do in your spare time?

Mountain biking/road cycling and staying at our house in the Lakes for the weekend.

We are off to the pub – what’s your order?

Nice cold lager – forget all the foreign ales…

Connor Chaldecott

Connor Chaldecott

Apprentice Engineer

Connor Chaldecott

Apprentice Engineer

Service

Laura Berry

Provisioning

Laura Berry

Provisioning

Nicole Sewell

Provisioning

Nicole Sewell

Provisioning

Daniel Rowe

Daniel Rowe

First Line Customer Support

Daniel Rowe

First Line Customer Support

How long have you worked at Online Systems?

I began in 2019!

What’s your background?

B-Tec 1st Diploma for ICT Practitioners, Advanced GCE in Applied ICT, Foundation Degree in Science in Computing, Bachelor of Science in Applied Computing 

What are your main responsibilities at Online Systems?

I work in first line support on the service desk.

Favourite part of your job?

Helping people resolve their problems.

What do you like to do in your spare time?

Spending time with my family.

We are off to the pub – what’s your order?

Diet Coke

 

Beccy Jobling

Beccy Jobling

Service & Scheduling Team Leader

Beccy Jobling

Service & Scheduling Team Leader

How long have you worked at Online Systems?

Started December 2014.

What’s your background? E.g qualifications, past experience

My background is retail, I worked at Currys PC World for eight years, when I left I was the PC department team leader. I briefly worked for an IT company doing purchasing before coming to Online Systems.

What are your main responsibilities at Online Systems?

General day-to-day running of the service department & scheduling of additional jobs.

Favourite part of your job?

I like it when everything is going smoothly and no huge issues (not very often in the service department!)

What do you like to do in your spare time?

I have two children so I don’t have spare time. I like to socialise with friends when I can, and I do like to read a good book.

We are off to the pub – what’s your order?

Southern Comfort and lemonade or a cocktail if I’m in a fancy bar HA. Definitely not wine as most people in here would agree that after the xmas party a couple of years ago, I should definitely stay away from wine!!!

 

Chris Kendrick

Chris Kendrick

Technical Service Admin

Chris Kendrick

Technical Service Admin

Julia Smithers

Julia Smithers

Training

Julia Smithers

Training

How long have you worked at Online Systems?

Since 2004.

What’s your background?

IT sales for 15 years.

What are your main responsibilities at Online Systems?

Delivering training – handsets covering all systems, various telephony software. Understanding customer requirements prior to installation and liaising with engineers to ensure they are met.

Favourite part of your job?

Meeting the various types of customers across beautiful Cumbria.

What do you like to do in your spare time?

Walking the dog, fell walking/running, wine, and eating cake!

We are off to the pub – what’s your order?

Anything alcoholic.

 

Georgina Slater

Georgina Slater

Service Apprentice

Georgina Slater

Service Apprentice

How long have you worked at Online Systems?

I started working at online in July 2018.

What’s your background?

I Achieved 8 GCSE’S grade A*- C. I went to Trinity School.

What are your main responsibilities at Online Systems?

Answering the phones and talking to customers to discuss faults with their phone systems or broadband. I then run line tests and book engineers to go to site to fix the fault, and actively monitor the service call to ensure that the fault is being fixed.

What do you like to do in your spare time?

In my spare time I attend dancing and I go to the gym.

We are off to the pub – what’s your order?

Vodka and lemonade because vodka and Coke is disgusting.

Network & Mobile Provisioning & Billing
Fiona Harland

Fiona Harland

Mobiles & Provisioning Team Leader

Fiona Harland

Mobiles & Provisioning Team Leader

How long have you worked at Online Systems?

I joined in 2015.

What’s your background?

Worked in the communications industry for over 12 years, mainly with a background in mobiles. Was an Account Manager until 18 months ago when I moved downstairs to head up the mobiles department, earlier this year I took on the provisioning side for networks.

What are your main responsibilities at Online Systems?

To make sure the department runs smoothly for provisioning of all new services within Online Systems. To make sure our customers are billed correctly and any queries answered within a prompt time frame. To keep up-to-date with the ever-changing communications industry and relay to the team and Sales Manager any changes which may affect our customers. To ensure our customers are given excellent customer service by my team.

Favourite part of your job?

My job varies daily, I love the fact it changes all the time and keeps me on my toes.

What do you like to do in your spare time?

Until recently I had my own business with my husband outside of Online Systems so didn’t have much spare time. I am a bit of a work horse so need to find a new project to keep me entertained.

We are off to the pub – what’s your order?

I like rose wine, but if on a night out do like the odd cocktail.

 

James Taylor

Installation, Planning & Provisioning

James Taylor

Installation, Planning & Provisioning

How long have you worked at Online Systems?

Seven months.

What’s your background?

Seven years in telecoms, working in provisioning, support, planning and installations. Currently halfway through a computer science degree.

What are your main responsibilities at Online Systems?

Planning and coordinating PBX and Horizon phone system installations. Setting up and maintaining Horizon systems. Technical support for sales team.

Favourite part of your job?

Always have something to do, I’m never bored.

What do you like to do in your spare time?

Play and watch football, read sci-fi and fantasy fiction, play video games, build and repair computers.

We are off to the pub – what’s your order?

Water as I don’t drink alcohol.

Paul Reid

Paul Reid

Scheduling

Paul Reid

Scheduling

How long have you worked at Online Systems?

Over 10 years.

What’s your background?

Mobiles, Service, Sales.

What are your main responsibilities at Online Systems?

Provisioning PBX orders.

Favourite part of your job?

The interaction with customers.

What do you like to do in your spare time?

Gym, music, movies, photography, gaming, and making soap.

We are off to the pub – what’s your order?

Steak please.

Ben Newstead

Ben Newstead

Service Tech 1st & 2nd Line

Ben Newstead

Service Tech 1st & 2nd Line

How long have you worked at Online Systems?

Nine Years

What’s your background?

NVQ3 Bricklayer. O2 Provisioning & Technical.

What are your main responsibilities at Online Systems?

Planning, programming, provisioning and technical tasks for cloud-based telephony/data.

Favourite part of your job?

Finding the answers.

What do you like to do in your spare time?

Spending time with my two daughters. Watching anything on Netflix. Drinking and playing Mario Kart.

We are off to the pub – what’s your order?

Birra Moretti…as much as I can handle.

Neil Wallace

Networks & Billing

Neil Wallace

Networks & Billing

Sarah Smith

Sarah Smith

Billing

Sarah Smith

Billing

How long have you worked at Online Systems?

Three years.

What’s your background?

Work in a telecoms role for the past 10+ years.

What are your main responsibilities at Online Systems?

Scheduling, I schedule the engineers’ jobs.

Favourite part of your job?

Speaking with different people and working with my team.

What do you like to do in your spare time?

I have a two-year-old so he keeps me busy.

We are off to the pub – what’s your order?

Large white wine please.

Gary Mcgarva

Gary McGarva

Mobile Administrator

Gary McGarva

Mobile Administrator

How long have you worked at Online Systems?

From 2015.

What’s your background?

Coming into this job was all very new to me and previously I have worked in retail. I studied Art at the University of Cumbria and I have a degree in this subject.

What are your main responsibilities at Online Systems?

Helping with anything mobiles-related within Online Systems. Mobile provisioning, faults, setting up new connections, setting up contracts, ordering stock, queries on billing.

Favourite part of your job?

I enjoy having a variety of things in what I do and it’s a great place to work – everybody here is friendly and happy to help.

What do you like to do in your spare time?

I enjoy going to the gym, drawing and playing golf (typical boring stuff answer haha).

We are off to the pub – what’s your order?

Fosters and anything alcoholic after a few pints.

 

Accounts / HR
Stephanie Scott

Stephanie Scott

HR & HSE Officer

Stephanie Scott

HR & HSE Officer

How long have you worked at Online Systems?

Since 2009.

What’s your background?

Diploma in Human Resources Practice. Admin experience since leaving school.

What are your main responsibilities at Online Systems?

All HR, looking after all employees and welcoming new staff. Reception duties. Health and Safety. Managing company vehicles. Paperwork and documentation for the sales team.

Favourite part of your job?

All of it.

What do you like to do in your spare time?

Stay at home with the family, fishing, crafty things.

We are off to the pub – what’s your order?

Coke no ice (don’t drink alcohol) / depends what’s on the pudding menu.

 

Alex Ion

Sales Order Processing

Alex Ion

Sales Order Processing

Adele Gray

Adele Gray

Accounts / Reception

Adele Gray

Accounts / Reception

How long have you worked at Online Systems?

12 months.

What’s your background?

I’ve worked in Credit Control for 10 years now, briefly my qualifications are: member of the Chartered Institute of Credit Management, covering areas of Business Law, Business Environment, Credit Management and Accounting Principles.

What are your main responsibilities at Online Systems?

Keeping the kitchen clean…!!! Basically my main responsibilities include looking after/invoicing all maintenance contracts/services. Cash posting, bank reconciliations and chasing all outstanding debt on both Maintenance and LCR.

Favourite part of your job?

I like the fact that I get to engage with customers every day.

What do you like to do in your spare time?

Clean, drink and chill, nothing better than relaxing with your PJs on, candles and a good film.

We are off to the pub – what’s your order?

A pint of wine… (jokes.) If I’m paying, a glass of prosecco, if something else is paying, a bottle please 🙂

Marlene Faulder

Accounts / Reception

Marlene Faulder

Accounts / Reception

Audrey Brown

Accounts / Reception

Audrey Brown

Accounts / Reception

How long have you worked at Online Systems?

I joined in 2016.

What’s your background?

I worked for the HSBC for over 37 years doing various roles – the last position running Wigton branch. (Cashier, counsellor, business specialist, service point officer).

What are your main responsibilities at Online Systems?

Credit control / lease paperwork / various office roles.

Favourite part of your job?

Learning – variety of tasks.

What do you like to do in your spare time?

Attempt to play golf – spending time with my young grandsons.

We are off to the pub – what’s your order?

Got to be a gin and tonic.

 

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