Our people are savvy account managers, technical boffins, management types, finance enthusiasts and kindly support staff – we all have one thing in common: We’re proud to give the sort of easy-to-understand advice and industry-leading service that’s kept many of our customers with us from the very beginning.
Click our lovely faces to find out more about the people keeping your connections up and running.
Since 1998.
Arrived in the UK in December of 1990 as a 17-year-old looking to take a year out before university. Never quite made it to uni. Started in door-to-door sales and then joined Online Systems in June 1998 as a trainee sales guy. Worked my way up from there. Completed the buy-out of the company in January 2016.
Make coffee, meet with people, send emails, take phone calls.
Getting stuff done! I love to put lines through my list of “Things To Do”.
Walk, relax, watch sport, eat in nice places.
Pint of real ale. Later in the night we’ll have a single malt or two.
I joined in 2017!
FCCA with over 20 years’ experience at FD level in Yorkshire and Cumbria. Also, previously a non-executive director of a local NHS trust.
Financial management.
Working with a great team!
Travelling to the see the world and other cultures.
Either a gin and tonic or an expresso martini
I started working at Online Systems in 2018.
I’ve worked in IT for over 30 years, having both owned and sold businesses. Generally, I’ve worked as Sales Director or in similar positions.
I’m driving our expansion with our new ICT offering, and I contribute to formulating our sales strategy and how we’re growing as a business. I also assist with operational matters around scaling our business.
Interacting with people and motivating them. Mentoring people and getting involved in projects.
I’m into American cars. I’ve got a ‘66 Mustang and I’m always tinkering with that. My son has a ‘78 Chevy El Camino too. I also love taking holidays – my last one was in Greece.
Depends on where I am! If I’m in Key West in Florida it’ll be a bottle of ice-cold Corona. If it was the dead of winter in Newcastle it’d a pint of real ale. If I’m at home it’d probably be a gin and tonic.
Since April 2017.
27+ years’ experience in business-to-business telecoms involving technical sales, marketing, service, project and engineering management, QA management. Operational and CRM Management.
Review of all operational processes and procedures – development of more customer-focused processes and codes of practice. Development of CRM system.
Problem solving.
Play guitars, speak Spanish, play with my new grandson.
Real ale/red wine/single malt whisky but not necessarily in that order!
Since May 2017.
10 years’ experience in telecoms working within Distribution channel.
Manage the sales team, look at new markets and products which can benefit our customers.
No two days are the same, always a different challenge.
Spend time with the family and the occasional game of golf.
Steak and chips, fresh orange and lemonade.
Joined 1998 – how time flies!
Started in Telecoms 1988 as apprentice for Telephone Rentals aged 16.
Delivery of all technical services for customers and staff.
Every day is a different challenge and never predictable.
I enjoy playing sports, mainly golf these days and helping the golf club’s junior section which my kids play for – great family time.
A pint of Lager is always refreshing!
Since 2014.
Entered mobile sales in 1999 and progressed into fixed-line in 2000 and system sales in around 2012. Nine O Levels, BTEC in Business Studies.
Sales and account management, NW England.
Customers – being in front of them, building relationships and the sale!
Gardening and Crown Green Bowls – avid fan of the oval ball, rugby union & local team, Vale of Lune.
Pint of Strongbow and steak & chips.
I joined Online Systems in February 2018.
I’ve worked in telecoms for over 15 years, mainly focusing on mobiles for consumers and businesses. I tried to get away from it by working for a couple of years at a gas training centre in Cramlington, but somehow I found my way back to telecoms again!
I have a lot of experience in customer service and business admin. I’ve got an NVQ III in Customer Services and Business Admin and a distinction in Quality Management. (I’m also a fully qualified Nail Technician!)
I work as part of the sales team, creating all the additional orders for existing customers. I also have several accounts I look after internally and I regularly review those.
Being busy.
I go to the gym at 5.30am every morning and love to keep fit. I often spend my weekends trailing around Northumberland with my son at county and local football matches. I wouldn’t have it any other way though.
Pink gin with lots of ice and tonic.
I started in 2018.
Many years working in sales. From front-line running my own business, which then led to field sales and now with OLS as sales support & telesales.
Supporting sales team & customer liaison. On the telesales side, approaching both new & existing businesses, communicating our varied and growing portfolio of services.
The variety of tasks my job covers and being part of a proactive and fun team.
Love live music especially Blues and go to as many gigs and concerts as possible. Love to cook. Walk and swing dance to try and get fit. Weird stuff: run a meditation group, Reiki and for fun read the Tarot!
Blackcurrant and Soda – I know how to party.
17 Years
Started with BT in 1986. Worked on-and-off in telecoms, cabling and exchange work as well as systems.
Senior Engineer looking after most of the bigger Avaya installs and problem sites.
Varied types of work.
Fell walking and getting out with the Grandkids.
Pint of real ale.
Nearly four years.
Worked in IT for eight years and worked within Telecoms for coming up four years.
Telecoms Engineer.
Being out of the office fixing faults.
Coach my son’s football team and playing football.
Pint of IPA.
Since 1998.
Started as an apprentice electrician then moved on to working at Online Systems.
Service and installation engineer.
Travelling around the country.
Watch films, playing football and doing nothing.
Guinness, real ale and a spiced rum.
Three years.
I was in the armed forces for six years as a communications engineer.
Telephone engineer.
Being field base and meeting customers each day.
Keeping fit and football.
Southern comfort and lemonade.
2004 – 2011 then December 2017 – present.
Samsung, Avaya trained.
Install and maintain telephone systems.
Meeting customers and installing, maintaining the equipment to the customers satisfaction.
Play football, watch my son playing cricket for Carlisle CC.
Diet Coke.
Joined August 2001.
Samsung, Avaya, Horizon Ubiqiti, NEC. I’ve been at Online Systems for a while.
Installation and service within Online Systems.
Visiting different parts of the country and meeting people along the way.
Golf and spending time with family and friends.
Pint of Fosters please.
One year.
Lifetime of telecommunications from Antarctica to downtown Carlisle.
Telecoms Engineer – maintenance and installation of Samsung, Avaya and NEC systems.
Installing a new system and seeing a happy customer – HATE cabling.
Mountain biking/road cycling and staying at our house in the Lakes for the weekend.
Nice cold lager – forget all the foreign ales…
I began in 2019!
B-Tec 1st Diploma for ICT Practitioners, Advanced GCE in Applied ICT, Foundation Degree in Science in Computing, Bachelor of Science in Applied Computing
I work in first line support on the service desk.
Helping people resolve their problems.
Spending time with my family.
Diet Coke
Started December 2014.
My background is retail, I worked at Currys PC World for eight years, when I left I was the PC department team leader. I briefly worked for an IT company doing purchasing before coming to Online Systems.
General day-to-day running of the service department & scheduling of additional jobs.
I like it when everything is going smoothly and no huge issues (not very often in the service department!)
I have two children so I don’t have spare time. I like to socialise with friends when I can, and I do like to read a good book.
Southern Comfort and lemonade or a cocktail if I’m in a fancy bar HA. Definitely not wine as most people in here would agree that after the xmas party a couple of years ago, I should definitely stay away from wine!!!
Since 2004.
IT sales for 15 years.
Delivering training – handsets covering all systems, various telephony software. Understanding customer requirements prior to installation and liaising with engineers to ensure they are met.
Meeting the various types of customers across beautiful Cumbria.
Walking the dog, fell walking/running, wine, and eating cake!
Anything alcoholic.
I started working at online in July 2018.
I Achieved 8 GCSE’S grade A*- C. I went to Trinity School.
Answering the phones and talking to customers to discuss faults with their phone systems or broadband. I then run line tests and book engineers to go to site to fix the fault, and actively monitor the service call to ensure that the fault is being fixed.
In my spare time I attend dancing and I go to the gym.
Vodka and lemonade because vodka and Coke is disgusting.
I joined in 2015.
Worked in the communications industry for over 12 years, mainly with a background in mobiles. Was an Account Manager until 18 months ago when I moved downstairs to head up the mobiles department, earlier this year I took on the provisioning side for networks.
To make sure the department runs smoothly for provisioning of all new services within Online Systems. To make sure our customers are billed correctly and any queries answered within a prompt time frame. To keep up-to-date with the ever-changing communications industry and relay to the team and Sales Manager any changes which may affect our customers. To ensure our customers are given excellent customer service by my team.
My job varies daily, I love the fact it changes all the time and keeps me on my toes.
Until recently I had my own business with my husband outside of Online Systems so didn’t have much spare time. I am a bit of a work horse so need to find a new project to keep me entertained.
I like rose wine, but if on a night out do like the odd cocktail.
Seven months.
Seven years in telecoms, working in provisioning, support, planning and installations. Currently halfway through a computer science degree.
Planning and coordinating PBX and Horizon phone system installations. Setting up and maintaining Horizon systems. Technical support for sales team.
Always have something to do, I’m never bored.
Play and watch football, read sci-fi and fantasy fiction, play video games, build and repair computers.
Water as I don’t drink alcohol.
Over 10 years.
Mobiles, Service, Sales.
Provisioning PBX orders.
The interaction with customers.
Gym, music, movies, photography, gaming, and making soap.
Steak please.
Nine Years
NVQ3 Bricklayer. O2 Provisioning & Technical.
Planning, programming, provisioning and technical tasks for cloud-based telephony/data.
Finding the answers.
Spending time with my two daughters. Watching anything on Netflix. Drinking and playing Mario Kart.
Birra Moretti…as much as I can handle.
Three years.
Work in a telecoms role for the past 10+ years.
Scheduling, I schedule the engineers’ jobs.
Speaking with different people and working with my team.
I have a two-year-old so he keeps me busy.
Large white wine please.
From 2015.
Coming into this job was all very new to me and previously I have worked in retail. I studied Art at the University of Cumbria and I have a degree in this subject.
Helping with anything mobiles-related within Online Systems. Mobile provisioning, faults, setting up new connections, setting up contracts, ordering stock, queries on billing.
I enjoy having a variety of things in what I do and it’s a great place to work – everybody here is friendly and happy to help.
I enjoy going to the gym, drawing and playing golf (typical boring stuff answer haha).
Fosters and anything alcoholic after a few pints.
Since 2009.
Diploma in Human Resources Practice. Admin experience since leaving school.
All HR, looking after all employees and welcoming new staff. Reception duties. Health and Safety. Managing company vehicles. Paperwork and documentation for the sales team.
All of it.
Stay at home with the family, fishing, crafty things.
Coke no ice (don’t drink alcohol) / depends what’s on the pudding menu.
12 months.
I’ve worked in Credit Control for 10 years now, briefly my qualifications are: member of the Chartered Institute of Credit Management, covering areas of Business Law, Business Environment, Credit Management and Accounting Principles.
Keeping the kitchen clean…!!! Basically my main responsibilities include looking after/invoicing all maintenance contracts/services. Cash posting, bank reconciliations and chasing all outstanding debt on both Maintenance and LCR.
I like the fact that I get to engage with customers every day.
Clean, drink and chill, nothing better than relaxing with your PJs on, candles and a good film.
A pint of wine… (jokes.) If I’m paying, a glass of prosecco, if something else is paying, a bottle please 🙂
I joined in 2016.
I worked for the HSBC for over 37 years doing various roles – the last position running Wigton branch. (Cashier, counsellor, business specialist, service point officer).
Credit control / lease paperwork / various office roles.
Learning – variety of tasks.
Attempt to play golf – spending time with my young grandsons.
Got to be a gin and tonic.
