The Team

Our team are specialists in their subjects, ready to help and support you and your business. From technical experts to local directors, we only employ the best people for our customers.

Management

Greg Morton

Managing Director

Greg Morton

Managing Director

How long have you worked at Online Systems?

Since 1998

What’s your background? E.g qualifications, past experience

Arrived in the UK in December of 1990 as a 17 year old looking to take a year out before university. Never quite made it to uni. Started in door to door sales and then joined Online in June 1998 as a trainee sales guy. Worked my way up from there. Completed the buy out of Online in January 2016.

What are your main responsibilities at Online Systems

Make coffee, meet with people, send emails, take phone calls.

Favourite part of your job?

Getting stuff done!! I love to put lines through my list of “Things To Do”.

What do you like to do in your spare time?

Walk, relax, watch sport, eat in nice places.

We are off to the pub – what’s your order?

Pint of real ale. Later in the night we’ll have a single malt or 2.

Robert Fulton

Technical Manager

Robert Fulton

Technical Manager

How long have you worked at Online Systems?

Joined 1998, how time fly’s!

What’s your background? E.g qualifications, past experience

Started in Telecoms 1988 as apprentice for Telephone Rentals aged 16

What are your main responsibilities at Online Systems?

Delivery of all technical services for customers and staff

Favourite part of your job?

Every day is a different challenge and never predictable

What do you like to do in your spare time?

I enjoy playing sports, mainly golf these days and helping the golf clubs junior section which my kids play for, great family time

We are off to the pub – what’s your order?

A pint of Lager is always refreshing

Neil Gallagher

Sales Manager

Neil Gallagher

Sales Manager

How long have you worked at Online Systems?

Since May 2017.

What’s your background? E.g qualifications, past experience

10 years’ experience in telecoms working within Distribution channel.

What are your main responsibilities at Online Systems?

Manage the sales team, look a new markets and products which can benefit our customers.

Favourite part of your job?

No two days are the same, always a different challenge.

What do you like to do in your spare time?

Spend time with the family and the occasional game of Golf.

We are off to the pub – what’s your order?

Steak and Chips, Fresh Orange and Lemonade.

Graeme Hind

Operations Manager

Graeme Hind

Operations Manager

How long have you worked at Online Systems?

Since April 2017.

What’s your background? E.g qualifications, past experience

27+ years experience in business to business telecoms involving technical sales, marketing, service, project and engineering management, QA management. Operational and CRM Management.

What are your main responsibilities at Online Systems?

Review of all operational processes and procedures – development of more customer focused processes and codes of practice. Development of CRM system.

Favourite part of your job?

Problem solving.

What do you like to do in your spare time?

Play guitars, speak Spanish, play with my new grandson.

We are off to the pub – what’s your order?

Real Ale/Red Wine/Single malt whisky but not necessarily in that order!

Jane Fretwell

Finance Director

Jane Fretwell

Finance Director

How long have you worked at Online Systems?

I joined in 2017!

What’s your background? E.g qualifications, past experience

FCCA with over 20 years experience at FD level in Yorkshire and Cumbria. Also, non-executive director of a local NHS trust.

What are your main responsibilities at Online Systems?

Financial Management.

Favourite part of your job?

No idea yet but I love getting the most out of systems.

What do you like to do in your spare time?

Mostly crafty stuff like knitting and dressmaking. Also a fairweather gardener.

We are off to the pub – what’s your order?

Steak with a peppercorn sauce.

Sales Team

Prabs Kumar

Account Manager

Prabs Kumar

Account Manager

How long have you worked at Online Systems?

Joined in 2008.

What’s your background? E.g qualifications, past experience

BA Hons in Business Computing from University of Sunderland. Worked at events/publishing sales in Edinburgh Prior to Online and Holiday Lettings.

What are your main responsibilities at Online Systems?

Managing existing accounts and responsible to bringing in new business.

Favourite part of your job?

Technical element keeps me hooked and drives me to sell solutions rather shifting boxes.

What do you like to do in your spare time?

I like fine dining. Try different restaurants up and down the country.

We are off to the pub – what’s your order?

Pint of Lager or if there is a selection of Ales then I’ll have one of them.

James Bennett

Account Manager

James Bennett

Account Manager

How long have you worked at Online Systems?

Since 2016.

What’s your background? E.g qualifications, past experience

Graduated from University of Aberdeen in 2004. Worked in the finance industry for 4 years and moved into Telecoms after that working first for Azzurri in East Kilbride for 6 years, then Atlas in Dumfries for 2 years and now Online Systems.

What are your main responsibilities at Online Systems?

Both managing existing customers by ensuring their telephony operations are smooth and cost effective, and bringing new customers to the business by explaining the benefits of working with Online Systems and helping them to better manage their services from a cost and operational perspective.

Favourite part of your job?

Meeting a variety of types of business people and helping identify areas of improvement for businesses based on their own specific operational needs.

What do you like to do in your spare time?

Play golf, spend time with my wife and 2 young daughters Zara and Chloe.

We are off to the pub – what’s your order?

Anything cold and amber!

Janet Freeman

Account Manager

Janet Freeman

Account Manager

How long have you worked at Online Systems?

Since 2005.

What’s your background? E.g qualifications, past experience

Customer services, Finance and Sales.

What are your main responsibilities at Online Systems?

Sales and account management of existing customers.

Favourite part of your job?

Building solutions for customers.

What do you like to do in your spare time?

Gym. Travel.

We are off to the pub – what’s your order?

Gin and tonic. Diet coke if driving.

Sean Bannon

Account Manager

Sean Bannon

Account Manager

How long have you worked at Online Systems?

I joined in 2010.

What’s your background? E.g qualifications, past experience

Diploma in sport, mainly sales and football.

What are your main responsibilities at Online Systems?

To engage with new and existing customers in order to win/ keep business.

Favourite part of your job?

Meeting new people.

What do you like to do in your spare time?

Spend time with my family and football.

We are off to the pub – what’s your order?

Pint of Stella

David Whitworth

Account Manager

David Whitworth

Account Manager

How long have you worked at Online Systems?
Since 2014.

What’s your background? E.g qualifications, past experience
Entered mobile sales in 1999 and progressed into fixed line in 2000 & system sales in around 2012 9x ‘O’ level, BTEC in business Studies.

What are your main responsibilities at Online Systems?
Sales and account management, NW England.

Favourite part of your job?
Customers – being in front of them, building relationships and the sale!

What do you like to do in your spare time?
Gardening and Crown Green Bowls – avid fan of the oval ball, Rugby Union & local team, Vale f Lune.

We are off to the pub – what’s your order?
Pint of Strongbow & steal & chips.

David Holmes

Internal Account Manager

David Holmes

Internal Account Manager

Lynn Kirtley

Internal and Mobile Accounts Specialist

Lynn Kirtley

Internal and Mobile Accounts Specialist

Keith Wilkinson

Lead Generation

Keith Wilkinson

Lead Generation

How long have you worked at Online Systems?

I started working here in March 2018.

What’s your background? E.g qualifications, past experience

I left school with 9 GCSE’s (3A, 4B, 2C) and went straight into fulltime employment.  Work experience has been varied over the years but primarily I’ve spent my formative years working in hospitality and catering managing bars and restaurants and having my own restaurant for nearly 2 years which was awarded 2 AA rosettes. I’ve also worked for close to 10 years in sales roles within both B2B and customer facing sales roles.

What are your main responsibilities at Online Systems

I was employed to work in the telesales department which was a totally new sector of the business set-up to start setting appointments for our Customer Accounts Managers to gain new business.

Favourite part of your job?

I thoroughly enjoy talking to different people everyday across the country and I love the daily challenge of beating my target for the day or the week.

What do you like to do in your spare time?

In my spare time I love watching Chelsea FC as I’ve been a lifelong supporter and love to have weekends away down to London to see them play and also visit my eldest daughter who lives just outside of London. I also love a good meal out or going for a game of snooker with friends.

We are off to the pub – what’s your order?

I’ll start with a pint to whet my whistle but from there I’ll be asking for an old fashioned if they can make one! If not then I’ll push my luck with a Zombie Mojito and a couple of shots of Café Patron.

John Burgess

Lead Generation

John Burgess

Lead Generation

How long have you worked at Online Systems?

I started in March 2018

What’s your background? E.g qualifications, past experience

I previously worked with Creditflip, where my role was to call people who could be struggling with large amounts of debt and qualify them for various debt relief programs ex: IVA, DMP Trust deeds.  Before that I was a Usability Tester reviewing websites like Facebook providing verbal and written feedback on potential usability problems with the site.

What are your main responsibilities at Online Systems

I previously worked with Creditflip, where my role was to call people who could be struggling with large amounts of debt and qualify them for various debt relief programs ex: IVA, DMP Trust deeds.  Before that I was a Usability Tester reviewing websites like Facebook providing verbal and written feedback on potential usability problems with the site.

Favourite part of your job?

My favourite part of the job is talking to people and having a laugh while also trying to get their business.

What do you like to do in your spare time?

I like skydiving JK. I like going out with friends going go-carting.

We are off to the pub – what’s your order?

If we’re going to the pub then I will just have a pint of Fosters.

Engineers

Peter Fish

Senior Engineer

Peter Fish

Senior Engineer

Scott Connor

Senior Engineer

Scott Connor

Senior Engineer

How long have you worked at Online Systems?

Since 2010.

What’s your background? E.g qualifications, past experience

Been in telecoms for 10 plus year’s, have experience & accreditation in Toshiba, Panasonic, Samsung & Avaya phone systems.

What are your main responsibilities at Online Systems?

To install, maintain and repair telephone systems, broadband, router and Wi-Fi.

Favourite part of your job?

Being out and about, visiting different places/people.

What do you like to do in your spare time?

Golf, football and spend time with my family and young son.

We are off to the pub – what’s your order?

Lager or bitter.

Christopher McBride

Engineer

Christopher McBride

Engineer

Trevor Cayton

Engineer

Trevor Cayton

Engineer

How long have you worked at Online Systems?

I joined in 1998.

What’s your background? E.g qualifications, past experience

Started as an Apprentice with a company called Telephone Rentals in 1970 and gained my City & Guilds qualifications in telecommunications. I have also worked for Mercury Communications and Siemans.

What are your main responsibilities at Online Systems

Installing and maintaining systems on the West Coast.

Favourite part of your job?

Having and running my own “patch” (when allowed).

What do you like to do in your spare time?

Playing with my Granddaughter and going to Beer festivals.

We are off to the pub – what’s your order?

Pint of real ale.

Liam Kenyon

Engineer

Liam Kenyon

Engineer

Iain Corson

Engineer

Iain Corson

Engineer

How long have you worked at Online Systems?

Since 1998.

What’s your background? E.g qualifications, past experience

Started as an apprentice electrician then moved on to working at Online.

What are your main responsibilities at Online Systems?

Service and install engineer.

Favourite part of your job?

Travelling around the country.

What do you like to do in your spare time?

Watch films, playing football and doing nothing.

We are off to the pub – what’s your order?

Guinness, real ale and a spiced rum.

Matthew Haycock

Engineer

Matthew Haycock

Engineer

Sean Power

Engineer

Sean Power

Engineer

How long have you worked at Online Systems?

2004 – 2011 then December 2017 – present.

What’s your background? E.g qualifications, past experience

Samsung, Avaya trained.

What are your main responsibilities at Online Systems

Install and maintain telephone systems.

Favourite part of your job?

Meeting customers and installing, maintaining the equipment to the customers satisfaction.

What do you like to do in your spare time?

Play football, watch my son playing cricket for Carlisle CC.

We are off to the pub – what’s your order?

Diet coke.

Jonny Knox

Engineer

Jonny Knox

Engineer

Gordon Heslop

Engineer

Gordon Heslop

Engineer

Service

Chris Kendrick

Chris Kendrick

Beccy Jobling

Service & Scheduling Team Leader

Beccy Jobling

Service & Scheduling Team Leader

How long have you worked at Online Systems?

Started December 2014

What’s your background? E.g qualifications, past experience

My background is retail, I worked at Currys PC World for 8 years, when I left I was the PC department team leader. I briefly worked for an IT company doing purchasing before coming to online.

What are your main responsibilities at Online Systems?

General day to day running of the service department & scheduling of additional jobs.

Favourite part of your job?

I like it when everything is going smoothly and no huge issues. (not very often in the service department)

What do you like to do in your spare time?

I have 2 children so I don’t have spare time. I like to socialise with friends when I can and I do like to read a good book.

We are off to the pub – what’s your order?

Southern Comfort and Lemonade or a cocktail if I’m in a fancy bar HA. Definitely not wine as most people in here would agree with after a xmas party a couple of years ago, I should definitely stay away from wine!!!

Michael Grierson

Service Tech 1st & 2nd Line

Michael Grierson

Service Tech 1st & 2nd Line

How long have you worked at Online Systems?

Since August 2016.

What’s your background? E.g qualifications, past experience

Between 2013 & 2016 I worked in IT providing 1st & 2nd line support. Since August 2016 I have worked in Telecoms. Gaining skills & experience in the various phone systems and other services that we provide.

What are your main responsibilities at Online Systems?

Dealing with a variety of different faults. These include system issues, Router & broadband faults. Part of my role also includes programming/configuring Routers, IP Phones and Systems.

Favourite part of your job?

Learning & further developing technical skills/resolving technical issues.

What do you like to do in your spare time?

Taekwondo, Tennis.

We are off to the pub – what’s your order?

Vodka & Red Bull/Cider/ I do like to occasionally try a new cocktail.

Julia Smithers

Training

Julia Smithers

Training

How long have you worked at Online Systems?

Since 2004.

What’s your background? E.g qualifications, past experience

IT sales for 15 years.

What are your main responsibilities at Online Systems?

Delivering training – handsets covering all systems, various telephony software. Understanding customer requirements prior to installation and liaising with engineers to ensure they are met.

Favourite part of your job?

Meeting the various types of customers across beautiful Cumbria.

What do you like to do in your spare time?

Walking the dog, fell walking/running, wine, and eating cake!

We are off to the pub – what’s your order?

Anything alcoholic.

Network & Mobile Provisioning & Billing

Ben Newstead

Service Tech 1st & 2nd Line

Ben Newstead

Service Tech 1st & 2nd Line

Fiona Harland

Mobiles & Provisioning Team Leader

Fiona Harland

Mobiles & Provisioning Team Leader

How long have you worked at Online Systems?

I joined in 2015.

What’s your background? E.g qualifications, past experience

Worked in the Communications industry for over 12 years, mainly with a Background in Mobiles. Was an account manager up until 18 months ago when I moved down stairs to Head up the Mobiles department, earlier this year I took on the provisioning side for networks.

What are your main responsibilities at Online Systems?

To make sure the department runs smoothly for provisioning of all new services within Online systems. To make sure our customers are billed correctly and any queries answered within a prompt time frame. To keep up-to-date with the ever Changing communications industry and relay to the team and sales manager any changes which may affect our customers. To ensure our customers are given excellent customer service by my team.

Favourite part of your job?

My job varies daily, I love the fact it changes all the time and keeps me on my toes.

What do you like to do in your spare time?

Until recently I had my own business with my husband outside of Online so didn’t have much spare time, I am a bit of a work horse so need to find a new project to keep me entertained.

We are off to the pub – what’s your order?

I like Rose wine, but if on a night out do like the odd cocktail.

Neil Wallace

Networks & Billing

Neil Wallace

Networks & Billing

Sarah Smith

Billing

Sarah Smith

Billing

Paul Reid

Scheduling

Paul Reid

Scheduling

Gary McGarva

Mobile Administrator

Gary McGarva

Mobile Administrator

How long have you worked at Online Systems?

From 2015.

What’s your background? E.g qualifications, past experience

Coming into this job was all very new to me and previously I have worked in retail. I studied Art at the University of Cumbria and I have a degree in this subject.

What are your main responsibilities at Online Systems?

My main responsibilities, is helping with anything mobiles related within Online. Mobile provisioning, faults, setting up new connections, setting up contracts, ordering stock, queries on billing.

Favourite part of your job?

I enjoy having a variety of things in what I do and it’s a great place to work, everybody in here are friendly and are happy to help.

What do you like to do in your spare time?

I enjoy going to the gym, drawing and playing golf (typical boring stuff answer haha).

We are off to the pub – what’s your order?

Fosters and anything alcoholic after a few pints.

Kerry Dodd

Provisioning Administrator

Kerry Dodd

Provisioning Administrator

How long have you worked at Online Systems?

Started in 2016.

What’s your background? E.g qualifications, past experience

I have worked with customer service/administration for over 12 year.

What are your main responsibilities at Online Systems?

Provisioning and monitoring Networks.

Favourite part of your job?

Customer satisfaction.

What do you like to do in your spare time?

Spend quality time with my husband and daughters.

We are off to the pub – what’s your order?

Vodka & Coke.

Accounts / HR

Stephanie Scott

HR & Office Administrator

Stephanie Scott

HR & Office Administrator

How long have you worked at Online Systems?

Since 2009.

What’s your background? E.g. qualifications, past experience

Diploma in Human Resources Practice. Admin experience since leaving school.

What are your main responsibilities at Online Systems?

All HR, looking after all Employees & welcoming new staff. Reception duties. Health & Safety. Manging company vehicles. Paperwork & Documentation for the sales team.

Favourite part of your job?

All of it.

What do you like to do in your spare time?

Stay at home with the family, fishing, crafty things.

We are off to the pub – what’s your order?

Coke no ice (don’t drink alcohol) / depends what’s on the pudding menu.

Adele Gray

Accounts / Reception

Adele Gray

Accounts / Reception

Marlene Faulder

Accounts / Reception

Marlene Faulder

Accounts / Reception

Audrey Brown

Accounts / Reception

Audrey Brown

Accounts / Reception

How long have you worked at Online Systems?

I joined in 2016

What’s your background? E.g qualifications, past experience

I worked for the HSBC for over 37 years doing various roles the last position running Wigton branch. (Cashier, counsellor, business specialist, service point officer).

What are your main responsibilities at Online Systems

Credit control / Lease paperwork / various office roles.

Favourite part of your job?

Learning – variety of tasks.

What do you like to do in your spare time?

Attempt to play golf – spending time with my young grandsons.

We are off to the pub – what’s your order?

Got to be a Gin and Tonic.

Alex Ion

Sales Order Processing

Alex Ion

Sales Order Processing

Marketing

Kristy O’Toole

Marketing Consultant

Kristy O’Toole

Marketing Consultant

How long have you worked at Online Systems?

Since June 2017

What’s your background? E.g qualifications, past experience

Previously a Marketing Manager with a car dealership group, I am now a freelance Marketing Consultant working with a range of different businesses and helping them with their marketing.

What are your main responsibilities at Online Systems

Marketing

Favourite part of your job?

Watching everything come together – from new website to email campaigns to social media – I love seeing how it can work for the business

What do you like to do in your spare time?

I like going out with friends or a good box-set!

We are off to the pub – what’s your order?

Glass of white wine please!  Or a whiskey & lemonade 🙂

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