The Team

Our team are specialists in their subjects, ready to help and support you and your business. From technical experts to local directors, we only employ the best people for our customers.

Management

Greg Morton

Managing Director

Greg Morton

Managing Director

How long have you worked at Online Systems?

Since 1998

What’s your background? E.g qualifications, past experience

Arrived in the UK in December of 1990 as a 17 year old looking to take a year out before university. Never quite made it to uni. Started in door to door sales and then joined Online in June 1998 as a trainee sales guy. Worked my way up from there. Completed the buy out of Online in January 2016.

What are your main responsibilities at Online Systems

Make coffee, meet with people, send emails, take phone calls.

Favourite part of your job?

Getting stuff done!! I love to put lines through my list of “Things To Do”.

What do you like to do in your spare time?

Walk, relax, watch sport, eat in nice places.

We are off to the pub – what’s your order?

Pint of real ale. Later in the night we’ll have a single malt or 2.

Robert Fulton

Technical Manager

Robert Fulton

Technical Manager

How long have you worked at Online Systems?

Joined 1998, how time fly’s!

What’s your background? E.g qualifications, past experience

Started in Telecoms 1988 as apprentice for Telephone Rentals aged 16

What are your main responsibilities at Online Systems?

Delivery of all technical services for customers and staff

Favourite part of your job?

Every day is a different challenge and never predictable

What do you like to do in your spare time?

I enjoy playing sports, mainly golf these days and helping the golf clubs junior section which my kids play for, great family time

We are off to the pub – what’s your order?

A pint of Lager is always refreshing

Neil Gallagher

Sales Manager

Neil Gallagher

Sales Manager

How long have you worked at Online Systems?

Since May 2017.

What’s your background? E.g qualifications, past experience

10 years’ experience in telecoms working within Distribution channel.

What are your main responsibilities at Online Systems?

Manage the sales team, look a new markets and products which can benefit our customers.

Favourite part of your job?

No two days are the same, always a different challenge.

What do you like to do in your spare time?

Spend time with the family and the occasional game of Golf.

We are off to the pub – what’s your order?

Steak and Chips, Fresh Orange and Lemonade.

Graeme Hind

Operations Manager

Graeme Hind

Operations Manager

How long have you worked at Online Systems?

Since April 2017.

What’s your background? E.g qualifications, past experience

27+ years experience in business to business telecoms involving technical sales, marketing, service, project and engineering management, QA management. Operational and CRM Management.

What are your main responsibilities at Online Systems?

Review of all operational processes and procedures – development of more customer focused processes and codes of practice. Development of CRM system.

Favourite part of your job?

Problem solving.

What do you like to do in your spare time?

Play guitars, speak Spanish, play with my new grandson.

We are off to the pub – what’s your order?

Real Ale/Red Wine/Single malt whisky but not necessarily in that order!

Michael Keeble

Director of Data Services

Michael Keeble

Director of Data Services

How long have you worked at Online Systems?
I started working at Online Systems in 2018.

What’s your background?
I’ve worked in IT for over 30 years, having both owned and sold businesses. Generally, I’ve worked as Sales Director or in similar positions.

What are your main responsibilities at Online Systems?
I’m driving our expansion with our new ICT offering, and I contribute to formulating our sales strategy and how we’re growing as a business. I also assist with operational matters around scaling our business.

Favourite part of your job?
Interacting with people and motivating them. Mentoring people and getting involved in projects.

What do you like to do in your spare time?
I’m into American cars. I’ve got a ‘66 Mustang and I’m always tinkering with that. My son has a ‘78 Chevy El Camino too. I also love taking holidays – my last one was in Greece.

We are off to the pub – what’s your order?
Depends on where I am! If I’m in Key West in Florida it’ll be a bottle of ice-cold Corona. If it was the dead of winter in Newcastle it’d a pint of real ale. If I’m at home it’d probably be a gin and tonic.

Jane Fretwell

Finance Director

Jane Fretwell

Finance Director

How long have you worked at Online Systems?

I joined in 2017!

What’s your background? E.g qualifications, past experience

FCCA with over 20 years experience at FD level in Yorkshire and Cumbria. Also, non-executive director of a local NHS trust.

What are your main responsibilities at Online Systems?

Financial Management.

Favourite part of your job?

No idea yet but I love getting the most out of systems.

What do you like to do in your spare time?

Mostly crafty stuff like knitting and dressmaking. Also a fairweather gardener.

We are off to the pub – what’s your order?

Steak with a peppercorn sauce.

Sales Team

Julia Rhodes

Telesales/Sales Administrator

Julia Rhodes

Telesales/Sales Administrator

How long have you worked at Online Systems?
I started in 2018.

What’s your background?
Many years working in sales. From front-line running my own business, which then led to field sales and now with OLS as sales support & telesales.

What are your main responsibilities at Online Systems?
Supporting sales team & customer liaison. On the telesales side, approaching both new & existing businesses, communicating our varied and growing portfolio of services.

Favourite part of your job?
The variety of tasks my job covers and being part of a proactive and fun team.

What do you like to do in your spare time?
Love live music especially Blues and go to as many gigs and concerts as possible. Love to cook. Walk and swing dance to try and get fit. Weird stuff: run a meditation group, Reiki and for fun read the Tarot!

We are off to the pub – what’s your order?
Blackcurrant and Soda – I know how to party.

Prabs Kumar

Account Manager

Prabs Kumar

Account Manager

How long have you worked at Online Systems?

Joined in 2008.

What’s your background? E.g qualifications, past experience

BA Hons in Business Computing from University of Sunderland. Worked at events/publishing sales in Edinburgh Prior to Online and Holiday Lettings.

What are your main responsibilities at Online Systems?

Managing existing accounts and responsible to bringing in new business.

Favourite part of your job?

Technical element keeps me hooked and drives me to sell solutions rather shifting boxes.

What do you like to do in your spare time?

I like fine dining. Try different restaurants up and down the country.

We are off to the pub – what’s your order?

Pint of Lager or if there is a selection of Ales then I’ll have one of them.

Janet Freeman

Account Manager

Janet Freeman

Account Manager

How long have you worked at Online Systems?

Since 2005.

What’s your background? E.g qualifications, past experience

Customer services, Finance and Sales.

What are your main responsibilities at Online Systems?

Sales and account management of existing customers.

Favourite part of your job?

Building solutions for customers.

What do you like to do in your spare time?

Gym. Travel.

We are off to the pub – what’s your order?

Gin and tonic. Diet coke if driving.

David Whitworth

Account Manager

David Whitworth

Account Manager

How long have you worked at Online Systems?
Since 2014.

What’s your background? E.g qualifications, past experience
Entered mobile sales in 1999 and progressed into fixed line in 2000 & system sales in around 2012 9x ‘O’ level, BTEC in business Studies.

What are your main responsibilities at Online Systems?
Sales and account management, NW England.

Favourite part of your job?
Customers – being in front of them, building relationships and the sale!

What do you like to do in your spare time?
Gardening and Crown Green Bowls – avid fan of the oval ball, Rugby Union & local team, Vale f Lune.

We are off to the pub – what’s your order?
Pint of Strongbow & steal & chips.

David Holmes

Internal Account Manager

David Holmes

Internal Account Manager

Lynn Kirtley

Internal and Mobile Accounts Specialist

Lynn Kirtley

Internal and Mobile Accounts Specialist

Engineers

Peter Fish

Senior Engineer

Peter Fish

Senior Engineer

Christopher McBride

Engineer

Christopher McBride

Engineer

Trevor Cayton

Engineer

Trevor Cayton

Engineer

How long have you worked at Online Systems?

I joined in 1998.

What’s your background? E.g qualifications, past experience

Started as an Apprentice with a company called Telephone Rentals in 1970 and gained my City & Guilds qualifications in telecommunications. I have also worked for Mercury Communications and Siemans.

What are your main responsibilities at Online Systems

Installing and maintaining systems on the West Coast.

Favourite part of your job?

Having and running my own “patch” (when allowed).

What do you like to do in your spare time?

Playing with my Granddaughter and going to Beer festivals.

We are off to the pub – what’s your order?

Pint of real ale.

Liam Kenyon

Engineer

Liam Kenyon

Engineer

Iain Corson

Engineer

Iain Corson

Engineer

How long have you worked at Online Systems?

Since 1998.

What’s your background? E.g qualifications, past experience

Started as an apprentice electrician then moved on to working at Online.

What are your main responsibilities at Online Systems?

Service and install engineer.

Favourite part of your job?

Travelling around the country.

What do you like to do in your spare time?

Watch films, playing football and doing nothing.

We are off to the pub – what’s your order?

Guinness, real ale and a spiced rum.

Matthew Haycock

Engineer

Matthew Haycock

Engineer

Sean Power

Engineer

Sean Power

Engineer

How long have you worked at Online Systems?

2004 – 2011 then December 2017 – present.

What’s your background? E.g qualifications, past experience

Samsung, Avaya trained.

What are your main responsibilities at Online Systems

Install and maintain telephone systems.

Favourite part of your job?

Meeting customers and installing, maintaining the equipment to the customers satisfaction.

What do you like to do in your spare time?

Play football, watch my son playing cricket for Carlisle CC.

We are off to the pub – what’s your order?

Diet coke.

Gordon Heslop

Engineer

Gordon Heslop

Engineer

Connor Chaldecott

Apprentice Engineer

Connor Chaldecott

Apprentice Engineer

Dave Fox

Data Specialist

Dave Fox

Data Specialist

Service

Chris Kendrick

Chris Kendrick

Beccy Griffiths

Service & Scheduling Team Leader

Beccy Griffiths

Service & Scheduling Team Leader

How long have you worked at Online Systems?

Started December 2014

What’s your background? E.g qualifications, past experience

My background is retail, I worked at Currys PC World for 8 years, when I left I was the PC department team leader. I briefly worked for an IT company doing purchasing before coming to online.

What are your main responsibilities at Online Systems?

General day to day running of the service department & scheduling of additional jobs.

Favourite part of your job?

I like it when everything is going smoothly and no huge issues. (not very often in the service department)

What do you like to do in your spare time?

I have 2 children so I don’t have spare time. I like to socialise with friends when I can and I do like to read a good book.

We are off to the pub – what’s your order?

Southern Comfort and Lemonade or a cocktail if I’m in a fancy bar HA. Definitely not wine as most people in here would agree with after a xmas party a couple of years ago, I should definitely stay away from wine!!!

Julia Smithers

Training

Julia Smithers

Training

How long have you worked at Online Systems?

Since 2004.

What’s your background? E.g qualifications, past experience

IT sales for 15 years.

What are your main responsibilities at Online Systems?

Delivering training – handsets covering all systems, various telephony software. Understanding customer requirements prior to installation and liaising with engineers to ensure they are met.

Favourite part of your job?

Meeting the various types of customers across beautiful Cumbria.

What do you like to do in your spare time?

Walking the dog, fell walking/running, wine, and eating cake!

We are off to the pub – what’s your order?

Anything alcoholic.

Network & Mobile Provisioning & Billing

Ben Newstead

Service Tech 1st & 2nd Line

Ben Newstead

Service Tech 1st & 2nd Line

Fiona Harland

Mobiles & Provisioning Team Leader

Fiona Harland

Mobiles & Provisioning Team Leader

How long have you worked at Online Systems?

I joined in 2015.

What’s your background? E.g qualifications, past experience

Worked in the Communications industry for over 12 years, mainly with a Background in Mobiles. Was an account manager up until 18 months ago when I moved down stairs to Head up the Mobiles department, earlier this year I took on the provisioning side for networks.

What are your main responsibilities at Online Systems?

To make sure the department runs smoothly for provisioning of all new services within Online systems. To make sure our customers are billed correctly and any queries answered within a prompt time frame. To keep up-to-date with the ever Changing communications industry and relay to the team and sales manager any changes which may affect our customers. To ensure our customers are given excellent customer service by my team.

Favourite part of your job?

My job varies daily, I love the fact it changes all the time and keeps me on my toes.

What do you like to do in your spare time?

Until recently I had my own business with my husband outside of Online so didn’t have much spare time, I am a bit of a work horse so need to find a new project to keep me entertained.

We are off to the pub – what’s your order?

I like Rose wine, but if on a night out do like the odd cocktail.

Neil Wallace

Networks & Billing

Neil Wallace

Networks & Billing

Sarah Smith

Billing

Sarah Smith

Billing

Paul Reid

Scheduling

Paul Reid

Scheduling

Gary McGarva

Mobile Administrator

Gary McGarva

Mobile Administrator

How long have you worked at Online Systems?

From 2015.

What’s your background? E.g qualifications, past experience

Coming into this job was all very new to me and previously I have worked in retail. I studied Art at the University of Cumbria and I have a degree in this subject.

What are your main responsibilities at Online Systems?

My main responsibilities, is helping with anything mobiles related within Online. Mobile provisioning, faults, setting up new connections, setting up contracts, ordering stock, queries on billing.

Favourite part of your job?

I enjoy having a variety of things in what I do and it’s a great place to work, everybody in here are friendly and are happy to help.

What do you like to do in your spare time?

I enjoy going to the gym, drawing and playing golf (typical boring stuff answer haha).

We are off to the pub – what’s your order?

Fosters and anything alcoholic after a few pints.

Kerry Dodd

Provisioning Administrator

Kerry Dodd

Provisioning Administrator

How long have you worked at Online Systems?

Started in 2016.

What’s your background? E.g qualifications, past experience

I have worked with customer service/administration for over 12 year.

What are your main responsibilities at Online Systems?

Provisioning and monitoring Networks.

Favourite part of your job?

Customer satisfaction.

What do you like to do in your spare time?

Spend quality time with my husband and daughters.

We are off to the pub – what’s your order?

Vodka & Coke.

Accounts / HR

Stephanie Scott

HR & Office Administrator

Stephanie Scott

HR & Office Administrator

How long have you worked at Online Systems?

Since 2009.

What’s your background? E.g. qualifications, past experience

Diploma in Human Resources Practice. Admin experience since leaving school.

What are your main responsibilities at Online Systems?

All HR, looking after all Employees & welcoming new staff. Reception duties. Health & Safety. Manging company vehicles. Paperwork & Documentation for the sales team.

Favourite part of your job?

All of it.

What do you like to do in your spare time?

Stay at home with the family, fishing, crafty things.

We are off to the pub – what’s your order?

Coke no ice (don’t drink alcohol) / depends what’s on the pudding menu.

Adele Gray

Accounts / Reception

Adele Gray

Accounts / Reception

Marlene Faulder

Accounts / Reception

Marlene Faulder

Accounts / Reception

Audrey Brown

Accounts / Reception

Audrey Brown

Accounts / Reception

How long have you worked at Online Systems?

I joined in 2016

What’s your background? E.g qualifications, past experience

I worked for the HSBC for over 37 years doing various roles the last position running Wigton branch. (Cashier, counsellor, business specialist, service point officer).

What are your main responsibilities at Online Systems

Credit control / Lease paperwork / various office roles.

Favourite part of your job?

Learning – variety of tasks.

What do you like to do in your spare time?

Attempt to play golf – spending time with my young grandsons.

We are off to the pub – what’s your order?

Got to be a Gin and Tonic.

Alex Ion

Sales Order Processing

Alex Ion

Sales Order Processing

Get a quote

Please send us an email at info@online-systems.co.uk and include your Full Name and Company Name and what you would like a quote for.

Add Review

We’d love to hear what you think, good, bad and brilliant.